Commercial Towing Road Solutions

MISSED OPPORTUNITIES

Complete this form accurately and completely immediately after every call that doesn't result in a tow or service being provided.

Each section may have required fields that must be entered before proceeding to the next. Once completed and submitted you will be provided a link to click that will direct you back here, ready for a new entry.

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Dispatcher & Date/Time Information

Date and Time Instructions:

Note that DATE and TIME fields below are separate from the DAY OF WEEK and SHIFT fields — all need to be filled in.

CALL DETAILS

Customer Instructions:

If the company isn't in the list, select NON ACCOUNT CUSTOMER and type the name in the COMPANY NAME field. If no company name was given, select NON ACCOUNT CUSTOMER and leave COMPANY NAME blank.

ETA Instructions:

Enter the wait time given to the customer (e.g. "3 hours" = 3:00), not the time of day. Leave blank if no ETA was given.

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Mileage Instructions:

Enter mileage if the customer provided it. Numbers only (e.g. 1234.56). Leave blank if not applicable.

Quote Instructions:

Enter your quote as a number without the dollar sign (e.g. 1250.00). Leave blank if no quote was given.

If the customer mentioned a competitor's quote, enter it in the OTHER QUOTE field below — this information is very valuable.

REASONS FOR LOSS

With the options available, best document the reason(s) for the loss of the call.

Callback Instructions:

If possible, please make note of customer's likelihood of calling back, on a scale of 1-10 (leave blank if unable to ascertain)

Never Definitely

Improvements?

If you have any suggestions on how we might improve this form, like new fields or options to add to dropdowns, please send an e-mail to [email protected] with as much detail as possible — with every submission of this form our ability to make informed decisions moving forward is improved. Thank You!

Submission Instructions:

Click Submit below to finalize the entry (be sure the form is correct before submitting as changes cannot be made after the fact). After submission you will be provided with a link that directs you back to the start page, ready for a new entry.

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Commercial Towing Road Solutions